1eecom Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 1eecom ("1eecom", "we", "us", or "our") collects, processes, stores, and protects personal data belonging to users ("you", "your") of the 1eecom website located at 1eecom.pro and all associated mobile-optimised interfaces, features, games, and services (collectively, the "Platform").

1eecom is committed to handling personal data responsibly, transparently, and in full compliance with applicable data protection and privacy laws. We recognise that the Pakistani users who trust 1eecom with their information deserve to understand exactly what data is collected, why it is collected, and how their privacy is protected at every stage.

This Policy should be read alongside the 1eecom Terms & Conditions, which set out the broader contractual relationship between you and 1eecom. By registering a 1eecom account and using the Platform, you confirm that you have read, understood, and agreed to this Privacy Policy in its entirety.

2 Data Controller

For the purposes of this Privacy Policy, 1eecom acts as the data controller — meaning we determine the purposes for which and the manner in which personal data is processed. As data controller, 1eecom is responsible for ensuring that all personal data collected through the Platform is handled lawfully, fairly, and transparently.

If you have any questions about how your personal data is processed, wish to exercise your data rights, or wish to raise a privacy concern, you may contact 1eecom's data team using the contact details provided in Section 14 of this Policy.

All enquiries relating to data protection matters are handled by our dedicated compliance team, who will acknowledge receipt of your request within 48 hours and provide a substantive response within 30 calendar days, in line with standard data subject request timelines.

3 Data We Collect

1eecom collects personal data through several channels: directly from you when you register and use the Platform, automatically through technical means as you browse and play, and in limited circumstances from third-party sources such as identity verification providers. The categories of personal data we collect are as follows:

3.1 Registration & Account Data

• Full legal name as it appears on your government-issued identity document;
• Date of birth (used to confirm you are 21 years of age or older);
• Residential address, including city and postal code;
• Email address and mobile phone number;
• Username and hashed password (passwords are never stored in plain text);
• Preferred language and currency settings.

3.2 Identity Verification (KYC) Data

• Scanned copies or photographs of government-issued identity documents (CNIC, passport, or driving licence);
• Proof of residential address documents (utility bills, bank statements);
• Proof of payment method ownership (mobile wallet screenshots, bank account confirmations);
• Source of funds documentation, where required under AML obligations.

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment methods used (JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank);
• Account balance history and wagering activity records;
• Bonus claims, wagering contribution records, and promotional participation history;
• Payment method details to the extent necessary for transaction processing (we do not store full bank card numbers or full mobile wallet credentials).

3.4 Gaming & Betting Activity Data

• Game session logs, including games played, bets placed, outcomes, and session durations;
• Sports betting history, including markets selected, odds accepted, and settlement outcomes;
• Responsible gaming tool usage, including deposit limit settings, cooling-off requests, and self-exclusion records.

3.5 Technical & Device Data

• IP address and approximate geolocation derived therefrom;
• Device type, operating system, browser type and version;
• Session timestamps, page views, click paths, and Platform interaction logs;
• Cookie identifiers and similar tracking technology data (see Section 9).

3.6 Communications Data

• Records of your communications with the 1eecom support team, including live chat transcripts and email correspondence;
• Survey responses and feedback submitted through the Platform;
• Complaint records and dispute correspondence.

4 How We Use Your Data

1eecom uses the personal data collected for the following specific purposes. We only process your data where there is a lawful basis for doing so, as set out in Section 5.

Purpose	Data Categories Used
Account creation, management, and authentication via 1eecom Login	Registration data, technical data
Age verification and KYC compliance	Registration data, KYC documents
Processing deposits and withdrawals (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast)	Financial data, KYC data
Delivering casino games, sports betting, and Platform features	Account data, gaming activity data
Fraud prevention, AML monitoring, and security	All categories as required
Responsible gaming tool administration (limits, self-exclusion)	Account data, gaming activity data
Customer support and dispute resolution	Communications data, account data
Platform analytics and performance improvement	Technical data, gaming activity data
Marketing and promotional communications (with consent)	Registration data, gaming preferences
Regulatory reporting and legal compliance	All categories as required by law

5 Legal Basis for Processing

1eecom processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is required to fulfil our contractual obligations to you as a registered 1eecom user — for example, processing your deposits, settling bets, and administering your account;
• Legal obligation: Processing that is required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, age verification obligations, and mandatory reporting duties imposed by our licensing authority;
• Legitimate interests: Processing carried out in pursuit of 1eecom's legitimate business interests, provided those interests are not overridden by your fundamental rights. This includes fraud prevention, security monitoring, platform analytics, and abuse detection;
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — most notably for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

1eecom does not sell personal data. We share personal data only in the following limited and controlled circumstances:

• Payment processors: Financial transaction data is shared with our payment processing partners (JazzCash, EasyPaisa, Raast, HBL, UBL, and Meezan Bank) solely to the extent necessary to process your deposits and withdrawals. These partners operate under their own privacy policies and data protection obligations;
• Identity verification providers: KYC document data may be shared with third-party identity verification services engaged by 1eecom to perform automated or manual document checks. These providers are contractually bound to process data only for verification purposes and to maintain equivalent data security standards;
• Game content providers: Certain technical data, including game session identifiers and RNG seed data, is shared with third-party game developers and studios whose content is hosted on the 1eecom Platform. These providers do not receive personally identifiable information beyond what is technically required;
• Regulatory and law enforcement authorities: 1eecom may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts where required by applicable law, a valid legal process, or the directives of our licensing authority. We will notify you of such disclosures where legally permitted to do so;
• Fraud prevention agencies: In cases of suspected fraud, money laundering, or criminal activity, 1eecom may share data with relevant fraud prevention organisations and financial intelligence bodies;
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of 1eecom's business, personal data may be transferred to the acquiring entity, subject to that entity honouring the commitments made in this Privacy Policy.

7 Data Retention

1eecom retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active account data: Retained for the lifetime of your 1eecom account and for a minimum of five years following account closure, in compliance with AML and gaming licence record-keeping requirements;
• KYC documents: Retained for a minimum of five years from the date of submission, or for the duration required by our regulatory obligations, whichever is longer;
• Transaction records: Retained for a minimum of five years in accordance with financial record-keeping obligations;
• Support communications: Retained for three years from the date of the last communication in a support thread;
• Marketing consent records: Retained for the duration of your consent and for one year following withdrawal of consent, as evidence of compliance;
• Technical and log data: Retained for up to 12 months, unless required for longer in connection with an active investigation or legal proceeding.

When personal data is no longer required for its stated purpose and no legal retention obligation applies, 1eecom will securely delete or anonymise that data in a manner that prevents reconstruction or re-identification.

8 Data Security

1eecom implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures in place include:

• Transport Layer Security (TLS): All data transmitted between your device and 1eecom servers is encrypted using industry-standard TLS protocols;
• Password hashing: User passwords are stored exclusively as salted cryptographic hashes. Plain-text passwords are never stored or transmitted internally;
• Access controls: Access to personal data within 1eecom is restricted to authorised personnel on a strict need-to-know basis. Role-based access controls are enforced and regularly audited;
• Two-factor authentication: Internal systems containing personal data require multi-factor authentication for all staff access;
• Intrusion detection: Our infrastructure is monitored continuously for signs of unauthorised access or anomalous activity. Automated alerts trigger immediate investigation protocols;
• Data breach response: In the event of a data breach that poses a risk to your rights and freedoms, 1eecom will notify affected users and relevant regulatory authorities within the timeframes required by applicable law.

While 1eecom takes every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. You are also responsible for maintaining the security of your 1eecom Login credentials and for notifying us immediately if you suspect unauthorised access to your account.

9 Cookies & Tracking Technologies

1eecom uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small data file stored on your device by your browser when you visit a website. Cookies allow 1eecom to recognise your browser, remember your preferences, and gather analytical data about Platform usage.

The categories of cookies used by 1eecom are:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session authentication cookies used by the 1eecom Login system and security tokens. These cookies cannot be disabled without breaking core functionality;
• Functional cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming configurations. Disabling these cookies may reduce Platform personalisation;
• Analytical cookies: Used to collect anonymised data about how users interact with the Platform — including pages visited, session durations, and feature usage. This data helps us improve the 1eecom user experience;
• Marketing cookies: Used, with your consent, to track your activity for the purpose of delivering relevant promotional communications from 1eecom. These cookies do not share data with third-party advertisers.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the 1eecom Platform. Most modern browsers allow you to block, delete, or receive notifications about cookies through their settings menus.

10 Minors & Age Policy

The 1eecom Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in the 1eecom registration and KYC process, and accounts cannot be fully activated without confirmation that the account holder meets the minimum age requirement.

If 1eecom becomes aware that personal data has been collected from a minor — whether through false information provided during registration or by any other means — the following steps will be taken immediately:

• The account will be suspended and access to the Platform blocked;
• All personal data associated with the account will be deleted as promptly as possible, subject to any legal obligations that require temporary retention;
• Any deposits made to the account will be returned, and any winnings will be forfeited;
• The matter may be reported to relevant authorities in accordance with child protection obligations.

11 Your Data Rights

As a 1eecom user, you hold a set of rights with respect to your personal data. 1eecom is committed to honouring these rights in full. To exercise any of the rights listed below, please contact our data team using the details in Section 14. We will respond to all valid requests within 30 calendar days.

12 International Data Transfers

1eecom's primary servers and data processing infrastructure are operated under the oversight of our international gaming licence authority. In the course of delivering services to Pakistani users, personal data may be transferred to and processed in countries outside Pakistan. Such transfers occur in the following contexts:

• Processing by our KYC verification partners, who may operate servers in multiple jurisdictions;
• Game content delivery via third-party studio servers, which may be located internationally;
• Analytical and operational software platforms used by 1eecom's internal teams.

Where personal data is transferred internationally, 1eecom takes steps to ensure that appropriate safeguards are in place — including contractual data processing agreements with recipients that impose obligations equivalent to those set out in this Privacy Policy. 1eecom does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

13 Changes to This Privacy Policy

1eecom reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the structure of the Platform. The most current version of this Policy will always be accessible at 1eecom.pro/privacy-policy, with the effective date clearly displayed at the top of the document.

Where changes are material — particularly those affecting your rights, the categories of data we collect, or the purposes for which data is used — 1eecom will notify registered users via email or in-platform notification at least 7 days before the changes take effect.

Your continued use of the 1eecom Platform after any revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the Platform and may request account closure in accordance with the process described in the Terms & Conditions.

14 Contact & Data Requests

For any questions, concerns, or requests relating to this Privacy Policy or the personal data 1eecom holds about you, please reach out through one of the following channels:

• Live Chat: Available 24/7 through the 1eecom Platform after completing 1eecom Login. Live chat is the fastest channel for urgent privacy-related matters;
• Email: [email protected] — please include "Privacy Request" in the subject line and your registered username in the message body to expedite handling;
• Data subject requests: Access, rectification, erasure, portability, restriction, and objection requests submitted by email will be acknowledged within 48 hours and resolved within 30 calendar days.

1eecom takes all privacy correspondence seriously. Our compliance team reviews all data-related requests individually and provides written responses. Where a request is refused in whole or in part, we will explain the reasons clearly and inform you of any available remedies or escalation paths.